Professional Services

Our preferred operational method is to provide end to end project management support to ensure optimal results are achieved. However, we remain fully flexible and will work with the client's preferred requirements.

Organisational Design

• Structural and distribution review and design
• Workload and resource modelling

Operational Design

• Front office design (sales and service models, role design etc)
• Back office design (telephony models, credit models, contact centre models etc)

Change Management

• Course facilitation
• Onsite support
• Mentoring Programs

Project Management

• Project Planning
• End to end management

Interim Management

• Short, medium and long terms contracts to support organisational management skill/resource requirements.
• Comparable base fees without related employee or residual costs.